Submitting a maintenance request
All our maintenance requests are submitted through the tenant online portal. For any emergencies where damage is occurring, or if there is no heat or water, tenants will contact us directly at 425-465-4220.
For any appliances issue( dishwasher, washing machine, oven, or fridge), we request tenants to take pictures of the make/model/serial number.
For any heating issue, we request tenants to specify an electric wall, baseboard unit, furnace, boiler, or hydronic heat system.
Reviewing Requests and Communications
Our team is dedicated to address all maintenance requests in legally required time. We will reach out to our pre-selected trusted vendors. The property manager will go through our specific vendor list to the area and select the best vendor according to each unique case/property.
-Communications with the tenants
Our dedicated team is making sure to follow up with our tenants throughout the process. Tenants are able to keep track of the process on their tenants portal, such as when it is scheduled, when it is completed. Our dedicated property manager, who is informed throughout the process, is always here to assist directly at email@example.com with any questions or concerns.
-Communications with property owners
We have a maintenance limit of $300, and it helps us to act on the owner’s behalf quickly and effectively. Owners are informed of any repair issues and the actions taken. Many maintenance issues are time-sensitive; our goal is to utilize the maintenance budget to the best of our ability to resolve the issue in a timely manner. In the case where the repair cost is beyond $300 or the amount mentioned in the agreement, once approved by the owner, we request the owner will make a contribution through the owner's portal. Owners can access all details and receipts of the repair through the owners' online portal, and our property manager is available to assist you with any questions at firstname.lastname@example.org.
All our vendors are licensed, insured, and bonded with whom we trust and have a great relationship. We monitor our relationship by sending out surveys after each work order and making sure it is resolved to the tenant's satisfaction. We review our surveys and work with our vendors to ensure consistent top-quality service.