Submitting a maintenance request
All our maintenance requests are submitted through the Property Meld online portal. For any emergencies where damage is occurring, or if there is no heat or water, tenants will contact us directly at 425-465-4220.
Reviewing Requests and Communications
Our team is dedicated to address all maintenance requests in legally required time. We will reach out to our pre-selected trusted vendors. The property manager will go through our specific vendor list to the area and select the best vendor according to each unique case/property.
-Communications with the tenants
Our dedicated team is making sure to follow up with our tenants throughout the process. Tenants are able to keep track of the process on their Property Meld portal, such as when it is scheduled, status, and when it is completed.
-Communications with property owners
We have recently launched Owner Hub with Property Meld in our continued effort to deliver a positive maintenance experience while intelligently improving efficiency and oversight. We designed this new feature to provide you with the absolute best maintenance oversight with all your investments in one centralized location while streamlining approvals and communication with the team at Next Brick.
View details of all current and past maintenance activities.
Review and act on approval requests that are critical for resident renewals.
Effortlessly communicate directly with your property manager via text, chat, and email.
Manage email and text message notifications so you stay on top of precisely what you want.
We have a maintenance limit of $300, and it helps us to act on the owner’s behalf quickly and effectively. Owners are informed of any repair issues and the actions taken. Many maintenance issues are time-sensitive; our goal is to utilize the maintenance budget to the best of our ability to resolve the issue in a timely manner. In the case where the repair cost is beyond $300 or the amount mentioned in the agreement, once approved by the owner, we request the owner will make a contribution through the owner's portal.
*Please note , for any repair emergencies,
All our vendors are licensed, insured, and bonded with whom we trust and have a great relationship. We monitor our relationship by sending out surveys after each work order and making sure it is resolved to the tenant's satisfaction. We review our surveys and work with our vendors to ensure consistent top-quality service.