Please Note: We'd like to remind you of the importance of submitting detailed information and pictures when requesting repair services. Providing us with this information will help us to expedite the service speed and ensure that we are able to provide you with the best possible assistance.
(dishwasher, oven, laundry or fridge):
1. Pictures and more Pictures: Please include a picture of the make/model/serial number and a complete description of the problem.
2. Detailed descriptions: that include photos and/or videos will lead to faster, more accurate service. Below are some examples where serial numbers/info can be found.
Detail description includes:
Style: Heater is an electric wall or baseboard unit?
Type: furnace? boiler? or hydronic heat system? so we can send/prepare the right information to our maintenance tech.
The easiest way to remember the difference is to understand that a furnace uses air and a boiler uses water to distribute heat throughout your home. A furnace heats the air that is distributed throughout the house via a blower motor and the home's duct system. The boiler uses hot water to heat your home.