All residents must be onsite while any repairs or delivery happens. After we contact the repair technician, they will reach out to you directly to schedule deliveries.
-Before you sign off the delivery
- Walkthrough your home before delivery.
Watch the delivery and note every scratch left behind. Do not sign for a good delivery when there is damage. Most third-party deliveries will not compensate for any losses after the fact.
- Check all the new machines for any damages/missing parts.
All sides, outside and inside, make sure there are no dents, no missing parts.
- Test before signing off.
Make sure that the machine is working perfectly. Please make sure the technician answers all your questions.
Because all appliances come in different shapes and sizes, some of the models are discontinued by the manufacturer or the existing setup does not fit the new ones. Most appliances delivery teams only carry simple installations; they will not engage in difficult/time-consuming issues, such cut out frames, etc.
We have listed some things that can potentially happen and things you can do.
|Damaged/mal function /missing parts||do not accept the delivery, notify Next Brick email@example.com||we will ask the company to send a new one|
|Home damage after delivery||please take many pictures of before and after, take the name of the delivery person, phone number, time of the delivery and brief what happened and submit the work order||we will schedule the fix and work with the company to get compensated|
|Wrong size (fridge)||do not accept the delivery, submit work order||we will order a new one|
|Wrong size (washer& Dryer)||accept the delivery, submit work order||we will send a repair tech to fix the issue|
|Wrong side(dishwasher)||do not accept the delivery, submit work order||we will order a new one|
(pipes do not match)
|accept the delivery, ask to tow away the old one and submit a work order notifying Next Brick about the issue||we will schedule a third party vendor to complete the installation|
Electric socket doesn't match
|accept the delivery, ask to tow away the old one and submit a work order notifying Next Brick about the issue||we will schedule repair tech to complete the installation|
(over the range microwave)
|accept the delivery, submit work order||we will schedule a separate vendor who specialize in this|