Please keep in mind that the properties you are visiting are occupied by tenants, not homeowners. It's important to note that tenants are not responsible for your fees. Please maintain LIMITED interactions with tenants at all times, as opposed to your usual work etiquette. Direct all communication exclusively to Next Brick and with Next Brick ONLY, as we are the designated representatives of the homeowner.
1. Direct Communication with Next Brick and Next Brick ONLY
Please ensure that all communication regarding ESTIMATE and PAYMENTS (VIA Property Meld CHAT) is conducted solely with the Next Brick. Financial responsibility rests with homeowners, not tenants. Please avoid any discussions about payments with tenants under all circumstances.
2. Respect Tenant Privacy
Refrain from discussing any specific work order details or issues with the tenants directly. If they inquire about the details, kindly respond by saying, "I am collaborating with Next Brick. Kindly get in touch with them, as Next Brick will furnish you with all the essential details and support concerning the work order."
3. Your responsibility is limited to addressing the issues assigned to you.
Please refrain from engaging in any extra tenant-reported issues onsite. Introducing tasks for personal benefit is in direct violation of vendor policies and can result in the termination of our partnership. It's important to note that Next Brick will only cover expenses related to the specific work assignments that have been allocated to you.
4. Conclude the work order with comprehensive vendor notes and include all work details in the invoice.
It's crucial to have thorough work descriptions in the invoice and vendor notes in Property Meld to prevent any potential owner disputes.
5. Quotes are not approval for completing Work Orders.
At times, we request quotes before authorizing work. Kindly ensure to provide a quote when prompted by Next Brick. In the event of miscommunication or oversight leading to work being carried out without a quote, Next Brick will not bear responsibility for covering the expenses.
6. Treat the space as you'd want your own living environment to be treated.
Kindly clean up after completing your work and ensure that the home is left in a tidy condition. Please refrain from leaving any trash behind.
Thank you.
With Gratitude,
Next Brick Property Management