How Do You Handle Maintenance Requests and Approval? – Next Brick Property Management

1) Owners Communications

Owners will be invited to Property Meld Owners Hub Online Portal through emails.

1. Accepting Invite and Registering for Owner Hub - Owner

As soon as you activate your account, you will be able to:

View details of all current and past maintenance activities.
Review and act on approval requests that are critical for resident renewals.
Effortlessly communicate directly with your property manager via text, chat, and email.
Manage email and text message notifications so you stay on top of precisely what you want.

2) Landlord Responsibility

Next Brick strictly acts according to the Residential Landlord and Tenants Act, and handles all residents' maintenance requests in a timely manner.

We highly recommend that the homeowner understands the responsibility of a Residential Landlord and time urgency when handling/approving maintenance requests.

59.18.090

Landlord's failure to remedy defective condition—Tenant's choice of actions.

59.18.110

Failure of landlord to carry out duties—Determination by court or arbitrator—Judgment against landlord for diminished rental value and repair costs—Enforcement of judgment—Reduction in rent under certain conditions.

3) $500 Maintenance Limit

We have a maintenance limit of $500, and this reserve is necessary to ensure that any unexpected maintenance or repairs can be promptly addressed and resolved without delay.

Next Brick strictly follow Chapter 59.18 RCW RESIDENTIAL LANDLORD-TENANT ACT

Owners are informed of any repair issues and the actions taken. Many maintenance issues are time-sensitive; our goal is to utilize the maintenance budget to the best of our ability to resolve the issue in a timely manner.

4) Owners Contributions

$500 maintenance reserve is due as soon as possible via owner's contribution.

If the repair cost exceeds $500 or the amount mentioned in the agreement, once approved by the owner, we request the owner to make a contribution through the AppFolio Owner's portal.

Help Article on Owners Contributions

**In an Emergency Situation,(Emergencies are defined as any situation that could lead to additional damage to the Property or Tenants' Health and Safety, unless immediate action is taken.) We will proceed to remedy the situation regardless with approval from the owner.

5) Resident Communications

All our maintenance requests are submitted through the Property Meld online portal and acknowledged within 24hrs.

Our repair team will ensure to follow up with our residents throughout the process. Tenants are able to text, keep track of the process on their Property Meld portal, such as when it is scheduled, its status, and when it is completed.

For any emergencies where damage is occurring, or if there is no heat or water, residents will contact us directly at 425-465-4220.

6) Vendors and Quality Control

Our team is dedicated to addressing all maintenance requests in the legally required time. We will reach out to our pre-selected trusted vendors. The repair team will go through our specific vendor list in the area and select the best vendor according to each unique case/property.

All our vendors are licensed, insured, and bonded with whom we trust and have a great relationship. We monitor our relationship by sending out surveys after each work order and making sure it is resolved to the resident's satisfaction. We review our surveys and work with our vendors to ensure consistent top-quality service.