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Property Maintenance: Property owners bear the responsibility of maintaining the property's physical condition at an optimal level. At Next Brick, we conduct routine inspections and carry out necessary repairs and maintenance to ensure residents enjoy a safe and comfortable living environment. It's important for property owners to acknowledge that wear and tear are inevitable in any home. Therefore, their swift approval of work orders is crucial in delivering a positive repair experience for residents.
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Effective Communication: Owners are expected to maintain clear and transparent communication channels exclusively with Next Brick and should refrain from direct interactions with tenants. This responsibility encompasses promptly addressing inquiries, concerns, and providing information regarding lease terms, policies, and any revisions as needed.
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Timely Repairs: Next Brick and owner carries the crucial responsibility of addressing maintenance and repair requests promptly. According to our experience, this helps residents feel valued and ensures that any issues in their living space are resolved in a timely manner.
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Privacy and Security: Property owners should give top priority to safeguarding the privacy and security of their residents. It is essential that owners avoid entering residents' homes or directly communicating with tenants unless there is prior agreement or authorization from Next Brick.
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Open Feedback Channels: Property owners should establish a comprehensive understanding of feedback channels with Next Brick that enable residents to express their concerns, offer suggestions, and contribute their input on property-related matters.
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Move-Out Procedures: When a resident chooses to move out, Next Brick manages the process with fairness and transparency. The timely return of security deposits and clear communication of move-out requirements are handled by Next Brick. Owners are expected to respect this process and refrain from making calls or intervening in the proceedings.
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Community Building: Owners have the opportunity to nurture a sense of community and build relationships among residents by informing our team of their interest in sending welcome gifts or renewal tokens, among other gestures. At Next Brick, we serve as property managers while also actively fostering relationships. We firmly believe that by cultivating a caring/grateful environment, we enhance the overall quality of tenants living experience and contribute positively to the homeowner's rental journey.
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Accessibility and Responsiveness: While Next Brick strives to be accessible and responsive to residents' needs, achieving this goal 100% depends on the support of homeowners. Property owners should be readily available to approve work orders and address emergencies and urgent matters, thereby fostering a sense of trust and reliability to tenants.
Property owners and Next Brick function as a team, playing a central role in shaping the overall experience of the residents. By jointly fulfilling these responsibilities, we can collectively create a positive and gratifying living environment that enhances tenant retention and well-being.